Tree of Savior Forum

Game stuck on loading screen on Silute (RECURRENT, CAN'T LOG IN)

The worst thing is the staff silence…
Its seems we are alone in the dark.
I’m done for today.

Is ridiculus this team, has no ability to answer that questions and give players a position…I go post in my facebook and others comunity , about this game and Staffs, Gms and others…

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They answered… its on the first post as a solution dude :unamused:

Again and again and again. All day, i can’t loggin ONE time.

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I see people in my House @STAFF_Ethan, whos them ?
because I can’t log in :3

uhuhuhu nice work imc

Same problem here, I can not log in with any character Team Name Rodrigo-Oliveira

Sorry that I reply back late, Ok, we have already sent the info when the first message has arrived. right now, I am gathering whatever I could and found with help from the supports to narrow the information. We’re acting, but I can’t say when the specific time to this be done.

sad yuri… really sad

While we’re keep looking at this and we also checking the 100 que and other stuffs too, things getting tough, but will keep up until we could fix this.

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@STAFF_Yuri Hi, it’s starting again right now (the stuck loading problem)

@April, 22th of 2017. 8:19am

Thank you @Nyuha ! providing us time is also critical information on this issue! I really appreciate your help!

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Same here. I just logged in and tried to enter saalus mission and got stuck in the loading screen. Exactly the same time as @Nyuha

Also my IP is dynamic so I don’t think it could help, but I’ll send via PM my IP adress to you @STAFF_Yuri. I’m hoping for the problem to be solved as soon as possible!

Thank you @lumes.lucas! I already noticed team that this is happening and i think we got something. hope this is a good sign…

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So please @STAFF_Yuri dont let us at the shadows… stay here sending us feedback, people are lefting the game because this and thats so sad man

I’ll post a reply when something new comes up :slight_smile:

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Completing 2 days that I can’t play. Disappointed with IMC.

Same problem here, Yesterday i avoided the game completly because of that error, and in thursday i lost one Dungeon multiply and a “One Vouch Entry” because of this, is hard to belive that will be solved fast, since the problem is taking so long to be fixed, i understand that you have to test “n” things to find the right answer but what will happen to those who had lost “Dungeon Vouches”, “Dungeons Multiply”, “EXP Tomes” and others time limited itens because of this problem ?

Please, give us an light in the end of the Tunnel, the game is becoming a desert, because of the lack of info and a low quality suport.

It seems more that the company does not care about the players of iTos…

Hi @STAFF_Yuri, I have information that might help.

Sometines yesterday I could see that the game loaded behind the loading image, the music changed, I heard the sound the mouse makes when you hover over things.

A few times I, I could the game loaded around the edges of the loading image, the edge of the chat UI, the Settings, Logout and Change Character buttons.

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The problem is in screen transiction itself, since the next screen get loaded and run in the background, as the name of the topic, you get Stuck in the LoadScreen, because some “unknow” error make the loadscreen got stuck in 97% and don’t change to the next screen, the real problem is in the loadscreen itself, since if you check the connection usage, all the packs have their normal exchanges, but as i said, some error makes the load screen stuck in the last part of the process and don’t go through the last process, making you unable to see the next screen ( the screen that display your character).

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