Seriously @STAFF_Letitia that’s why you guys keep on losing players or at least the cashing ones.
The support system is total crap and you guys insist on being rude to people who actually care about the game and both it’s presentation and development.
We’re talking about money, y’know? No one is going to sit down a bow their heads in agreement to everything you do, specially without consulting or warning the community, at least!! It smells like SCAM!
As not only the IToS gacha system is completely different from the rest of the world, and the unfairest of them all imho, now you decided to change (again, without TELLING YOUR PLAYERS) the rules that we’re used to!
If the items are now bound to be limited time only ok (not ok tho) BUT JUST LET THE PLAYERS KNOW IT BEFOREHAND, at least we can decide if or which one it’s worth spending money on.