Just because a company is small doesn’t mean they can’t work in a professional way. My father used to work for a very small software studio, they were less than 10 people. Did he use that as an excuse to deliver crappy code to his customers and not fixing bugs for months? Of course not, he’s a professional, no matter if the team he’s working with is huge or very small.
IMC put too much on their plate maybe, but it’s not like they started as a company yesterday. It’s sad that they can’t seem to manage their resources after being on the market for over 10 years. And they already have the next MMO in development…
And concerning them not speaking English very well, that’s just another embarrassing thing about this company. Koreans start to learn English in elementary school, (I started in middle school and I think my English is fine) but aside from that, if I’d decide to publish my game on the international market, I’d make sure that I have enough fluent English speakers on my support / community team first.

