Can't recharge TP since 8 days ago from TP Icon

[starflare89]

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Date and Time(Please, specify the timezone) :

Server Name: Telsial

Team Name: ReusT

Character Name: ReusT/Navas

Bug Description :
(letting us know what you were doing before, during, and after the bug happened will help us a lot)
Can’t recharge TP since 8 days ago from TP Icon

Steps to reproduce the issue :

1. Click on TP Icon
2. Click ‘Use’
3. TP can’t recharge

Screenshots / Video :
(attach screenshots or videos regarding the bug)
It’s same issue as Cant recharge TP 10 days ago

@GM_Francis @STAFF_Max @STAFF_Ethan
Kindly investigate.
Game Control Mode (Keyboard/Joypad/Mouse) :

System

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• RAM :
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• Storage :
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• Internet Connection :
• Country, Region :

[BlackNyx]

@STAFF_Ethan @GM_Francis
Fix mine too ill recharge 4k tp
inquiry type : TP Bundle

Country : Philippines

Game Server : [SEA] Varena

Team Name : Nyx-

Character Name : Black

Payment Method : Wallet / In Game Transactions

Date/Time and Location :

12/29/16 and 12/30/16

Steps to reproduce the issue :

1)Bought 990 bundle x2

2)Cant use it. its still in the tp icon

Screenshots / Video :

[STAFF_Ethan]

Hello @starflare89,

Could you please retry and let me know if the issue is still persisting?

[starflare89]

@STAFF_Ethan

Thanks for your reply.
Did you done something just now? If yes, I will back to my home to retry in 30 mins.

Otherwise, I don’t think can as i tried method as below:

1. uninstall and reinstall the client
2. click the button in the TP icon and wait up to 30 minutes for the message ‘recharge successfully’.
3. spam click the button in the TP icon and wait until 30 minutes to hope for the message ‘recharge successfully’.

[STAFF_Ethan]

We did some tinkering on our end yes. Sorry about the inconvenience.

[starflare89]

@STAFF_Ethan Alright, I go back home now and try in 15-20 minutes.
get back to you soon regardless the result.

[starflare89]

@STAFF_Ethan

Yeaahh, finally im able to retrieve my TP from TP icon.
Appreciated and thanks for your help! <3