I’m here to report that the TP spending limit policy is a bit messy. Also, I would like to ask to remove the TP limit from my account.
I’ve bought the TP bundles (900 TP + 90 extra + 500 TP + 30 extra) to buy the past wake-up packages but the company told they couldn’t remove the limit and asked to send a new ticket after a few days.
Now the wake-up package is gone and the new Goddess Blessed Cube is here. I have 1521 tp on my account and I can’t spend because I still have a limited account.
I’ve send several tickets asking to remove the TP limit and all I got is a bot message telling that I need to wait a few days. So for how long do I need to wait? There is no reply to this question.
As for today, a past ticket got replied (Mar 26, 2019 at 9:31 am) telling that the limit has been removed. After a few minutes another ticket got a reply (Mar 26, 2019 at 10:11 am) telling that they can’t remove the limit and I need to wait a few more days.
So as far I understand (and as replied) the company fears that the player ask for a refund. Which we all saw this happening in the past. I do understand this as long it is equivalent to Steam’s refund policies which states that I can only ask for a refund after 3 days from purchase. I’ve purchase TP on Mar 2, 2019 so 3 days has pass a long time ago.
I really would like to understand how this mechanism works. Since there isn’t stated on Tree of Savior ToS (link: https://treeofsavior.com/page/common/?t=ts)
So basically I’ve paid for a TP bundle that is unable to use, can’t trasnfer and can’t ask for refund. I don’t know how this works on other countries but here I do feel like in a stelionate situation. Oh, is that too harsh? Yes, it is. I’ve paid for something and I didn’t get what I would like to purchase all because the company tell me to wait a few more days.
Tickets regarding this matter: (Link: https://imgur.com/a/RQqW0y3)
IMC Reply - ticket open Mar 13, 2019: (Link: https://imgur.com/VttQw6l)
IMC Reply - ticket open Mar 25, 2019: (Link: https://imgur.com/agB80U0)
I really hope that this be fixed and hopefully ASAP.